FREQUENTLY ASKED QUESTIONS

General

What cities do you deliver to?

We offer our same-day delivery to every major area in Phuket . 

Same-Day delivery areas

Bangtao, Surin, Kamala, Patong, Karon, Kata, Rawai, Chalong, Phuket Town, Nau Yang, Panwa Cape.

How Do I Register?

Sign up in one minute

Click here to register

Please fill in your details and you’re all set to place an order!

Please have your ID ready.

Do you offer contactless delivery?

Yes we do!

Please select our contactless delivery options

We can leave it in your mailbox, at your front door or you may specify special instructions on the checkout  page. 

How will my order be packaged ?

Your order will be discreetly packaged and vacuum-sealed to protect and maintain your privacy. We delivery using mailers or nondescript boxes with no indication of what is inside.

Can I return or exchange my product?

If you are not happy with our product or services, contact our customer service team with your order number. 

Send an e-mail to [email protected] and we’ll be happy to make things right!

Can I cancel/change my order?

Please text ‘cancel’ to our WhatsApp or Line Messenger number with your order number.
To change your order you will need to cancel and place a new order.

How do I earn points?

To earn points you can

  • review a product for 100 points
  • make purchases $10 spent will get you 10 points

Please contact us for more information on how to earn points in different ways.

What are your delivery hours?

We take orders 24 hours a day 7 days a week.

Orders are delivered between 12:00 pm and 11pm.

Due to conditions such as order volume or traffic it may take a bit longer , rest assured your package is on its way.

Can I schedule my order for a different day?

Yes  you may order up to two days in advance.

On the checkout page you may choose a date and time that’ s suitable for your needs.

Payment and Delivery

What payment methods are accepted?

We accept Bank Transfer, Cryptocurrency or cash on delivery

Why is my order taking longer than usual?

Your order is still on its way!

Our delivery time slots are estimated times and factors such as traffic and order volume may affect these times.

We will do our best to deliver your package in a timely manner.

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